About Me
Because planning your dream holiday should feel exciting — not stressful, time-consuming, or spent endlessly comparing options across different booking sites.
Hi, I’m Kayla – founder of Kayla-Made Travel.
I had thought about becoming a travel agent for a while after leaving tafe realising that accounting was not for me, but after getting knocked back multiple times in NZ due to not having any travel experience – I decided to go and get the experience & chase what I wanted.
My travel journey started there, I was 21 when I flew to London to see my brother who was living there at the time. I booked a 6 week bus tour through a local travel agency after doing the research myself with the help of my brother who had travelled so much already.
That trip gave me so much excitement, while also pushing myself out of my comfort zone. I felt like I was doing more with my life in some way and just really fell in love with seeing new places, trying new food, seeing the sights, learning the history and meeting new people.
It really made me realise, that I had to help give people the same experience I had to see the world, so I applied for a job at Flight Centre while I was travelling.
I had my phone interview in Paris and due to the time difference it was something like 3am, but I was hired soon after, in Perth WA so it was worth it.
I relocated and started my journey with Flight Centre, it was incredibly challenging, and I realised I had been quite naive thinking “how hard can it be to book holidays”.
What I do is so much more than booking a holiday – its connecting with my clients, and first and foremost building relationships with them to create trust. It’s endless research on different hotels, finding out what resort is going to suit someone based on how they want to feel during the trip. Looking at logistics, the easiest ways to get around, new places people might want to see, constant education and asking for client or other agent feedback to make someone else’s experience better. When booking your trip with me, my goal is to make you feel like a friend, not a client, and to give you the most seamless holiday planning experience possible.
